Returns & Refunds
At Shooq, we want you to be fully satisfied with your purchase. If something is not right, we are here to help.
Return Eligibility
Items may be returned within 14 days of delivery, provided they are unworn, unwashed, undamaged, with original tags attached, and in their original packaging.
Non-Returnable Items
The following items cannot be returned:
- Custom or made-to-measure pieces
- Made-to-order items
- Items damaged due to misuse or improper care
- Items without original packaging or proof of purchase
How to Request a Return
To request a return, please contact our support team through the contact page on our website and include your order number, reason for return, and photos if the item is damaged or incorrect.
Refunds
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed to your original payment method. Please note that it may take several business days for the refund to appear in your account.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us as soon as possible after delivery.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order details and photos of the issue.
Contact Us
If you have any questions about returns or refunds, please contact our support team through the contact page on our website.